Refund policy

Returns & Refunds

We want you to love what you bring home from Steak & Whiskey. We make our goods to be used, enjoyed, and lived with. If something isn't quite right, we're happy to help.

Standard Returns

Most unused, non-custom merchandise may be returned within 30 days of delivery for a refund.

To be eligible for a return, the item must be unused, unworn, and in its original condition and packaging. Items that have been used, damaged after delivery, or altered are not eligible for return.

Customers are responsible for return shipping costs. Original shipping charges are non-refundable.

To start a return, please contact us at kevin@thesteakandwhiskey.com with your order number and the reason for the return. We'll provide instructions for sending the item back.

Once we receive and inspect the returned item, we'll process your refund to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Leather Goods — Our Craftsmanship Guarantee

We make our leather goods by hand using quality materials and time-tested techniques. We stand behind the craftsmanship that goes into every piece.

Our leather goods are backed by our Craftsmanship Guarantee for as long as you own them.

If one of our leather goods develops a defect or hardware failure caused by the materials or manufacturing process, contact us at kevin@thesteakandwhiskey.com with your order number, a brief description of the issue, and photos of the item.

We'll work with you to make it right. If the issue can be repaired, we'll repair it at no cost to you. If we're unable to repair it, we'll replace the item or provide store credit for the original purchase value.

Our Craftsmanship Guarantee covers defects in materials, construction, and hardware resulting from the manufacturing process. It does not cover normal wear and tear, misuse, accidental damage, or damage resulting from improper care or use.

We make these pieces to develop character over time. Scratches, marks, patina, and other signs of normal use are part of the story—not defects.

Original Artwork

Due to the unique and one-of-a-kind nature of original artwork, all sales of original artwork are final and cannot be returned or exchanged.

This policy applies to original artwork created by Steak & Whiskey as well as original artwork we offer from other artists.

If an original artwork is purchased as a gift, we will allow a one-time exchange within 30 days of delivery for another original artwork of equal or greater value. If the replacement artwork is of greater value, the difference will be due at the time of exchange. The customer is responsible for return shipping costs.

If original artwork arrives damaged or there is an issue with the item received, please contact us within 7 days of delivery with photos of the artwork and packaging. We'll work with you to make it right.

Custom & Personalized Pieces

Because custom and personalized pieces are made specifically for you, all sales are final and cannot be returned or exchanged.

If a custom or personalized piece arrives damaged, defective, or there is an issue with the workmanship, please contact us within 7 days of delivery with photos of the item and packaging. We'll work with you to make it right.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the item and packaging so we can help resolve the issue.

We'll work with you to provide a replacement, repair, or refund when appropriate.

Exchanges

We do not offer direct exchanges on standard merchandise. If you would like a different standard item, please return the original item under the policy above and place a new order.

Original artwork purchased as a gift may be exchanged according to the Original Artwork policy above.